Account Manager - Security (Guarding)
Company: Prosegur
Location: Seattle
Posted on: April 1, 2026
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Job Description:
Overview At Prosegur, we make our world safer by taking care of
people and businesses while remaining at the forefront of
innovation. Every day, we work to secure what our clients value
most, from their families to their assets, from their reputation to
their networks, and from their money to their cloud. As the 3rd
largest security services provider, our 175k team members in 36
countries combine and adapt global best practices to match the
unique nature of each market we serve and partner with Electronic
Security, Global Risk Services, CyberSecurity, and Remote Services
(iSOC) divisions to create meaningful ‘Hybrid Security' solutions
for Prospects. Job Skills / Requirements Account Manager – Security
Operations (24/7 Client Site) Location: Downtown Seattle, WA
Schedule: Monday–Friday, 8:00 AM–5:00 PM with after-hours, weekend,
and emergency availability as required Compensation: $90,000 -
$93,000 annually Job Overview The Account Manager owns client
satisfaction, contract delivery, and team performance for assigned
accounts. You’ll lead site leadership and officer teams, ensure
post orders are executed flawlessly, manage scheduling and
overtime, and drive KPI results (safety, service quality, and
attrition). This role blends people leadership, client relationship
management, and disciplined operations. Responsibilities and Duties
Client Success & Relationship Management Serve as the primary point
of contact; run weekly/biweekly client check-ins and QBRs.
Translate the Statement of Work (SOW) into daily execution;
maintain current post orders and SOPs. Proactively resolve service
issues and escalations; develop corrective action plans and
follow-through. Operational Excellence Own scheduling, staffing
levels, and overtime control; partner with Recruiting on pipeline
health. Conduct site inspections, audits, and drills; ensure
adherence to SOW, licensing, and training. Maintain accurate site
documentation (site books, post orders, emergency procedures,
equipment logs). Team Leadership Hire, onboard, coach, and develop
Supervisors/Officers; conduct regular performance huddles. Enforce
policies and standards consistently; recognize and reward strong
performance. Foster a culture of safety, professionalism, and
continuous improvement. Compliance & Risk Ensure compliance with
client requirements, state/local licensing, and company policy.
Lead incident response and reporting (near misses, injuries,
property damage, workplace violence). Partner with the GM/HR on
investigations, accommodations, and documentation best practices.
Qualifications 3–5 years of progressive leadership in contract
security, facilities, hospitality, or related operations
(account/site management preferred). Proven client-facing
experience with strong service recovery and stakeholder management
skills. Working knowledge of security operations, incident
management, and post order development. Familiarity with state
security guard licensing requirements and training standards.
Comfortable with scheduling systems such as Winteam and MS Office;
data-driven decision-making. Strong written and verbal
communication; able to create concise reports and SOPs.
Competencies Client Focused • Ownership & Follow-Through •
Situational Leadership Operational Discipline • Risk & Compliance
Mindset • Financial Acumen Coaching & Talent Development •
Continuous Improvement Physical/Environmental Requirements Ability
to walk/stand for extended periods during site tours/inspections;
occasional lifting up to 25 lbs. Work may include indoor/outdoor
environments and variable weather; occasional evenings/weekends for
emergencies or client needs. WER123 Washington PSGC 762 Education &
Licensing Additional Information / Benefits Prosegur is an equal
opportunity employer and values diversity and inclusion at our
company. We do not discriminate on the basis of race, religion,
color, national origin, gender, gender identity, the status of
being transgender, sexual orientation, age, marital status, veteran
status, or disability status. Benefits: Medical Insurance, Life
Insurance, Dental Insurance, Vision Insurance This is a Full-Time
position
Keywords: Prosegur, Lacey , Account Manager - Security (Guarding), Customer Service & Call Center , Seattle, Washington
