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Product Manager-Lending

Company: TwinStar Credit Union
Location: Lacey
Posted on: January 13, 2022

Job Description:

Invest in People. Empower Success.

Product Manager-Lending

TwinStar Credit Union is seeking a full-time Product Manager to join our team! The Product Manager is responsible for managing product development and performance for the respective Lending areas (Business, Mortgage, and Consumer). This position will assist in developing and implementing product strategies, provide guidance to ensure that TwinStar Credit Union's product offerings fulfill the needs of the members, remains competitive, and supports the strategic initiatives of the credit union.

We allow remote work from the following states; Alabama, Arizona, Florida, Idaho, Kansas, New Mexico, Texas, Oregon, and Washington State. You must reside or be willing to relocate to one of the approved listed states.Essential Functions and Tasks:

Establishes dashboard KPIs of monthly product success metrics; reports trends, important insights, potential issues, and opportunities to leadership on a regular basis; recommends adjustments to the established Product Development Roadmap based on findings.
Leads product strategy for the credit union, including making enhancements and developing new products that are human-centered and support growth goals.
Develops, maintains, and executes the credit union's product roadmaps in collaboration and partnership with the senior management team; ensures the roadmap supports the credit union's strategic business plan, organizational KPIs and product line owners' plans and growth goals.
Builds and maintains role as thought leader on new product development for the credit union
Responsible for product lifecycle management of all key products and services. This includes recommendations for product changes, enhancements, terminations/retirements, and consolidations.
Drives and coordinates new product launch in collaboration with pertinent departments. Reviews and provides input on marketing plans, training content, and related product policies and procedures before go live.
Presents product recommendations for approval including product justification, product requirements, features, pricing, and financial forecasting analysis.
Leads the features design process for new products, as well as changes to existing products, based on member needs, market research, and collaboration member experience leaders.
Coordinate with the Project Management Office and Program Owners to implement defined product development roadmaps.
Communicate changes to the organization using proper change management practices.
Collaborate with multiple departments to ensure product compliance and profitability.
Collaborate with Voice of the Member Analyst to validate product roadmaps resolve member friction points.
Retain a comprehensive understanding of the TwinStar Journey Map and Member Experience principles.
Serve as an advocate for the member experience by seeking current and prospective member feedback and competitive insights.
Provide product support and consulting on organization projects that meet the needs of the credit union and business partners/relationships.
Reports regularly to work and returns from breaks and meal periods on time according to the posted schedule.

Education and Experience Required:

Bachelor's degree or 4+ years of relevant experience


Minimum 5 years career experience in product management and development is required
Demonstrated ability to analyze assigned product line and industry trends to optimize products to drive performance, penetration, and growth.
Demonstrated knowledge and application of Human Centered Design principles

Experience, and Certifications Preferred:


Knowledge of financial industry services and products preferred.
Demonstrated portfolio of previous product introductions is preferred.

Are you ready to join our credit union team? Please fill out our mobile-friendly application. We look forward to meeting you!

Why Us?
We offer great benefits including medical, dental, vision, a flex spending account (FSA), 401(k), paid holidays, sick leave, generous vacation accrual, life insurance, tuition reimbursement, an employee assistance program (EAP), a wellbeing program, a fitness room at the corporate office, public transportation reimbursement, and more. You will join a culture that invests in people and empowers success!

About Us
You've probably heard that credit unions are different than banks, but what is it exactly? The big difference is you credit unions are not-for-profit cooperatives owned by the very people we serve, members just like you. We exist solely to serve our members, not to enrich a small group of stockholders. So decision making is a bit easier at credit unions we're seeking to return the most value to each member at all times. Credit unions are run by democratically elected and volunteer Board of Directors; it's democracy in action for the people by the people!

Status: Full-Time, Exempt
Location: We allow remote work from the following states; Alabama, Arizona, Florida, Idaho, Kansas, New Mexico, Texas, Oregon, and Washington State. You must reside or be willing to relocate to one of the approved listed states.PI160559309

Keywords: TwinStar Credit Union, Lacey , Product Manager-Lending, Executive , Lacey, Washington

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