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Product Manager, Core Signing Application

Company: DocuSign
Location: Seattle
Posted on: June 26, 2019

Job Description:

Product Manager, Core Signing Application

Product Management - Seattle, Washington

Position Summary

Product Managers at DocuSign are the CEOs of their product and ship features that make our customers successful. PMs work cross-functionally with customers, Sales, Marketing, Engineering, UX, Support, etc. to define product vision, gather requirements, execute on the feature and drive product launches.

This position is an Individual Contributor and reports to the Senior Director of Core Applications Product Management.

Responsibilities

* Create useful, intuitive features that help grow the use of DocuSign s Sending and Signing applications

* Collaborate across internal partners (Sales, Account Management, Support, Engineering, and Marketing) as well as external customers to understand challenges/requirements for innovative solutions that help customers get to agreement faster

* Review competitors and vendors in adjacent spaces for feature requirements and comparisons to ensure a competitive and relevant product

* Prioritize and manage the feature backlog for effective release and sprint planning

* Evaluate trade-off decisions across the customer experience, development and operational support in partnership with teams

* Drive the triage process for incoming bugs and maintain a healthy list of bugs to be resolved in maintenance queue in partnership with engineering and QA

* Monitor and escalate high priority support issues including Go/No Go on release and feature/product customer readiness

* Continuously monitor, measure and report on key business and customer metrics. Identify areas for continuous testing and optimization

* Work closely with Customer Support, Customer Experience, and Marketing to launch new capabilities. Responsible for feature product marketing for smaller less strategic features

Basic Qualifications

* 5+ years of experience and Bachelor s degree OR 3+ years and a Master s degree

* Bachelor s or Master s degree in Computer Science, Electrical Engineering, Information Systems, Business Systems, or a related Engineering discipline

* User Experience: Prior experience applying usability principles and practices, including early and rapid prototyping, usability testing, cross-browser/platform, and design constraints on the web and designing for accessibility and SEO

* Tools: Experience with, or ability to quickly learn, tools such as Mixpanel, Optimizely, Google Analytics, Salesforce.com, Azure, JIRA (or other SCRUM tools)

Preferred Qualifications

* MBA strongly preferred

* Experience taking a product from concept to launch

* Testing and Analysis: Prior experience applying qualitative and quantitative testing to feature development

* Process: Direct experience in delivering web capabilities using iterative or Agile methodologies (e.g. SCRUM), including modelling experience using task/storyboards, user stories or use cases, etc.; working knowledge of testing/QA fundamentals

* Superior analytical and problem-solving skills enabling the candidate to align strategy, customer need, research, data and industry trends

* Strong written and verbal communications skills

* Experience working in cross-functional teams and ability to influence others

Product & Program Management @ DocuSign

Our Product Management team brings together some of the best in our industry. The problems you will get to work on are very challenging and that makes them interesting. Collaborating with our partners in engineering and design, we are bringing some of the most innovative never-been-done-before solutions to market. Our highly collaborative cross-border Product Management team operates on the edge between engineering and the business. The Product Management team is helping design solutions from concept to launch all while focusing on and advocating for what s best for the customer. Our team partners with our Sales, Marketing, Finance, Legal and Security teams to bring the product to market.

About DocuSign

DocuSign is changing how business gets done by empowering hundreds of thousands of companies and tens of millions of users in most countries around the world to sign, send and manage documents anytime, anywhere, on any device with confidence. DocuSign replaces printing, faxing, scanning and overnighting documents with the easiest, fastest, most trusted way to make every approval and decision digital. Organizations of all sizes and industries are accelerating contracts, approvals and workflows with DocuSign's Digital Transaction Management (DTM) platform and eSignature solution. DocuSign keeps life and business moving forward.

DocuSign is an Equal Opportunity Employer. Individuals seeking employment at DocuSign are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.



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Keywords: DocuSign, Lacey , Product Manager, Core Signing Application, Executive , Seattle, Washington

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