Patient Care Team Leader (WA)_Health Center
Company: Planned Parenthood
Location: Marysville
Posted on: April 2, 2026
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Job Description:
Why Planned Parenthood? Working at Planned Parenthood Great
Northwest, Hawai’i, Alaska, Indiana, Kentucky is more than a job.
It provides the opportunity to contribute to our powerful mission
and perform meaningful work. In healthcare services, this means a
commitment to providing the absolute best in patient care and
education. Our exceptional health center staff drives our mission
forward by upholding our acclaimed customer service &
confidentiality standards, and working to create a safe,
judgement-free space for anyone seeking Planned Parenthood
services. About our Patient Care Team Lead position Under the
supervision and direction of the health center manager, monitors
and improves patient flow while providing support to patients and
co-workers. Performs, with accuracy and timeliness, a variety of
clinical and administrative tasks in different areas of the health
center. What will you be doing! Monitoring and making corrections
to ensure efficient patent flow and overall health center
efficiency. Serving as a knowledgeable resource to co-workers and
keeps the health center manager informed through active problem
solving and reporting. Responding to patient requests and
coordinating services. Answering questions, providing patient
education and referrals. Providing excellent customer service to
patients and co-workers. Ensuring exam rooms are prepared.
Performing all front and back-office responsibilities as required
by the health center. Key Responsibilities: Monitoring patient flow
in both front and back office and assists in the immediate
correction of health center flow issues. Facilitates solutions and
improvements to decrease patient wait time and improve efficiency.
Collaborating with health center managers and clinician(s) to
maximize efficiency in the health center and minimize patient wait
times; makes recommendations about changes to policies and
procedures in the health center. Serving as a knowledgeable
resource for staff and volunteers on health center operations and
organization’s policies and procedures and actively seeks to ensure
compliance. Monitoring and maintaining supply inventory by checking
stock to determine inventory level; anticipates needed supplies;
assists health center manager with inventory management. Supporting
the health center team by proactively communicating about center
needs, correcting irregularities in service provision and
facilitating problem-solving among team members; documents and
communications activities and outcomes. Performing tasks in the
front office, including but not limited to checking patients in and
out; selling supplies; answering phones; quoting fees; order and
maintaining supplies; running reports; and collecting required data
Participating in the revenue cycle by maintaining patient accounts;
obtaining, recording and updating financial information at
appropriate intervals; recording and collecting patient payments
and following organizational guidelines to improve collections and
minimize uncompensated care Keeping health center manager informed
by reviewing, analyzing, problem solving, and reporting activities
of the health center in the absence of the health center manager.
Collecting and accurately charting information pertaining to
patient visits, including vitals; in-office lab tests and
procedures and information received from patients Performing tasks
in the back office including, but not limited to preparing exam
rooms; rooming patients; assisting the clinician; performing lab
tests; ordering and maintaining supplies; maintaining logs and
manuals Demonstrating competency in performing trans-vaginal and
abdominal ultrasounds Demonstrating a comprehensive knowledge of
universal precautions, sterile technique and hazardous waste
disposal Performing all lab tests, collection and packaging of lab
specimens in compliance with the organization, lab and state
policies/procedures Demonstrating sufficient competency with
trans-vaginal and abdominal ultrasounds so as to be capable of
precepting staff who are still building skills; this includes
observing and coaching on best practices Serving as an assistant
and support person to licensed staff members during procedures
including abortion (surgical and medication) vasectomy, colposcopy,
LEEP, HTS, and other procedures performed at PPGNHAIK. Minimum
Qualifications: High school diploma or equivalent Preferred
Qualifications: One- or two-years’ experience in an office or
medical setting Medical Assistant- Certified Salary Range:
Non-exempt $22.65 - $44.42 hourly Position Type: Full-time This is
a union role – United Food & Commercial Workers 3000 Benefits
Eligibility: This position is eligible for PPGNHAIK benefits. As
part of our total compensation, we provide a comprehensive benefits
plan including medical, dental and vision plans, retirement, paid
time off, short and long-term disability and life insurance. For
additional information about our benefits program, please send an
email to hre.contacts@ppgnhaik.org. Other Information: All new
hires are strongly recommended to have the COVID-19 vaccination,
including boosters. All new hires hired between September and April
must present proof of receiving a current flu shot. What we expect
from you. That you adhere to our code of conduct, policies,
procedures, and protocols. That you always demonstrate a high
degree of professionalism. That you always support and model our
customer service standards. That you value continuous learning and
seek ongoing training and development. Our commitment to diversity:
At PPGNHAIK, we’ve outlined our priorities and goals as we continue
to cultivate and promote a diverse, equitable, & inclusive culture
that champions dignity, care, and respect, and where employees feel
welcomed and motivated to do their best. These priorities reflect
our promise to support programs and initiatives that promote
continuous learning and organizational development and discussions
on DEI topics; provide internal developmental opportunities; and
assess what more we can do to nurture a supportive and equitable
work environment. Equal Employment Opportunity PPGNHAIK is an Equal
Opportunity Employer. Equal Opportunity will be provided to all
employees and applicants for employment on the basis of their
ability and competence without unlawful discrimination on the basis
of their race, color, ethnicity, national origin, gender, gender
identity, gender expression, sexual orientation, religion,
protected veteran status, marital status, age, disability, or any
other status protected by applicable state or federal law.
Keywords: Planned Parenthood, Lacey , Patient Care Team Leader (WA)_Health Center, Healthcare , Marysville, Washington
