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Customer Service Representative

Company: Snow Joe
Location: Lacey
Posted on: November 18, 2021

Job Description:

Are you ready to GO WITH JOE? Snow Joe has an immediate opening for a Customer Service Agent based in the Seattle, WA metropolitan area. We are an emerging brand with the goal to deliver a best-in-class customer experience daily. We are looking for talented hard-working individuals to join our growing team, and help continue to show customers why they should GO with Joe. This position is a full remote work from home position, but you must be living in the Lacey, WA area.Job Responsibilities:Communicate with our customers via telephone, email, online chat, SMS or social media.Provide delightful, engaging and memorable experiences.Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines.Maintain a courteous and calm manner at all times to de-escalate stressful situations.Document personal information to create, update, or adjust customer accounts or orders.Prepare call-related information for purposes of auditing and reporting.Provide and respond to feedback about any aspect of the job or its duties.Suggest products to customers based on their requests and needs.Answer inbound calls or follow up on inquiries through outbound calls.Home Office / Computer / Internet Requirements:A private workspace or home office free from distractionAccess to laptop or desktop with Microsoft Windows 10 Operating System with S Mode disabled; with a minimum of 5GB of available disk space and at least 4 GB of RAM. (The desktop/laptop cannot be more than 3 years old); or a Mac computer with most current update.(Chromebooks are not supported at this time)If using a Mac, it must be a 64-bit Intel based Mac with the most current update available completed.Anti-virus software (this is free and available on the internet)Reliable, high speed internet (minimum 10MB download and upload speed); such as Cable or Fiber. (DSL and Satellite are not supported)Qualifications:Need to be in the PSTA high school diploma or GED equivalent.Prior experience working in call centers or as an at-home customer service agent.Ability to work a flexible 5-day full time schedule and work ONE weekend day per week.Ability to come into our local office for training as needed.Proficiency with basic computer applications, such as Microsoft Windows, Word, and Excel.Excellent verbal and written communication skills.Ability to remain calm and composed in a fast-paced, high-pressure environment.Good empathy and listening skills to de-escalate situations and identify the underlying issues of a problem.Familiarity with Zendesk or LivePerson preferred.

Keywords: Snow Joe, Lacey , Customer Service Representative, Hospitality & Tourism , Lacey, Washington

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