Hotel Front Desk Agent
Company: best western plus lacey inn e suites
Posted on: November 19, 2021
Job Summary:Represents the hotel to the guest throughout all
stages of the guests stay by working with all hotel personnel to
ensure every guest experiences superior customer care.
Responsibilities include registering guests, assigning rooms,
accommodating special requests, and ensuring the guests have a
pleasant stay and smooth checkout.Job Duties:Maintains an inventory
of vacancies, reservations and room assignments. Possesses a
working knowledge of the reservations department. Takes same day
reservations and future reservations when necessary. Knows
cancellation procedures. Knows room locations, types of rooms
available, and room rates. Registers arriving guests and assigns
rooms. Coordinates room status updates with the housekeeping
department by notifying housekeeping of all check-outs, late
check-outs, early check-ins, special requests, and part-day rooms.
Coordinates guest room maintenance work with the engineering and
maintenance division. Uses persuasive selling techniques to sell
rooms and to promote other services of the hotel. Knows daily
activities and meetings taking place in the hotel. Reports any
unusual occurrences or requests to the manager or assistant
manager. Manages and resolves all guest complaints in a
professional and courteous manner. Processes guest check-outs and
handles monetary transactions. Maintains customers privacy.
Maintains a high level of professional appearance and demeanor.
Performs other duties as assigned.Qualifications:High school
diploma or equivalent. Previous hotel-related experience preferred.
Ability to communicate with public, hotel staff, and management in
a professional manner. Knowledge of surrounding areas and local
events. Ability to understand and adhere to proper credit, check
cashing, and cash handling policies and procedures. Able to
properly secure guest information. Ability to learn safety,
emergency, and accident prevention policies and procedures. Skilled
in the use of front office equipment. Knowledge of proper telephone
etiquette. Ability to work a flexible schedule, including weekends
and holidaysJob Type: Full-timePay: From $14.00 per
hourBenefits:Employee discountSchedule:8 hour shiftHolidaysMonday
to FridayOvertimeWeekend availabilitySupplemental Pay:Bonus
payEducation:High school or equivalent (Preferred)Experience:Hotel
experience: 1 year (Preferred)Work Location:One locationWork
Remotely:NoWork Location: One location
Keywords: best western plus lacey inn e suites, Lacey , Hotel Front Desk Agent, Hospitality & Tourism , Lacey, Washington
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