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Customer Service Representative / Call Center

Company: Sunset Air
Location: Lacey
Posted on: September 19, 2022

Job Description:

Service Dispatcher Job Posting For over 45 years, Sunset Air, Inc. has been privileged to serve the South Puget Sound and Southwest Washington regions in all aspects of heating and air conditioning service. As a second generation family-owned and operated business, and as the largest HVAC company in the South Puget Sound, we deeply care about our community, our customers, and our employees. We appreciate that it's our team members that have developed and continue to maintain our excellent reputation. About the Position Serving our customers is why we are here! We have an immediate opening for a Service Dispatcher who can provide excellent customer service and help create a fantastic first impression with our customers who call in for service. You will work in a fast-paced, demanding environment taking customer calls, scheduling and coordinating service appointments, dispatching Service Technicians and maintaining their daily schedules, and keeping in contact with customers and Service Technicians throughout the process. This position is full-time, Monday through Friday. Qualifications Two years related experience and/or training in dispatching, customer service, or project management Positive attitude and eager to work Strong customer service skills High level of attention to detail and organization Ability to multi-task Excellent computer and communication skills Operate with the highest level of professional and ethical conduct Geographical knowledge of South Puget Sound service area (preferred) Knowledge of industry (preferred) High school diploma or GED Pass background check and drug screen Benefits Compensation is $17 - $20 per hour, depending on experience. We offer our employees a generous benefits package including full medical, dental & vision insurance, 401K and paid vacations and holidays.We hope you will choose Sunset Air as the next step in your career! To apply, please reply with your resume or visit us in person at 5210 Lacey Blvd SE, Lacey, WA 98503.Job Type: Full-timePay: $18.00 - $21.00 per hourBenefits: 401(k) Dental insurance Disability insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Paid training Parental leave Vision insuranceSchedule: 8 hour shift Day shift Monday to Friday No nightsAbility to commute/relocate: Lacey, WA 98503: Reliably commute or planning to relocate before starting work (Required)Work Location: One location

Keywords: Sunset Air, Lacey , Customer Service Representative / Call Center, Hospitality & Tourism , Lacey, Washington

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