Front Office Supervisor
Company: Marriott Tacoma Downtown
Location: Tacoma
Posted on: January 19, 2026
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Job Description:
Job Description Job Description Join our dynamic team at
Marriott Tacoma Downtown as a Front Office Supervisor. Embrace this
incredible chance by applying today and embarking on a fulfilling
career journey with us. Compensation: $23 hourly Responsibilities:
Must have open availability to include evenings and weekends.
Responsible for assisting the Assistant Front Office Manager in
directing the operations of the front office on a daily basis.
Responsible for supervising and working with the Front Office staff
to ensure the highest quality of guest service. Ensures that all
front office associates receive adequate training for the
performance of the position. Provides feedback on a continual
basis. Participated in the training, development, and disciplining
of all front office staff. Maintains records of absences and
tardiness. Performs all front office duties, including check-in,
check-out, reservations, etc. Maintains a high daily average rate
(ADR). Answers inquiries pertaining to hotel policies and services.
Ensures that all required reports are completed and submitted in a
timely manner. Ensures guest satisfaction by responding to and
resolving guest complaints. Is aware of direct competition. Fills
in at the front desk and reservations when staffing needs and hotel
needs dictate. Maintains regular contact with the Housekeeping
Department to ensure proper room status. Fills in for the Assistant
Front Office Manager in his/her absence. Must wear the required
uniform. Must maintain a neat, clean, well-groomed appearance.
Ensures that staff are in adherence to uniform/grooming standards
at all times. Ensures that all guests are served. Notifies the
Front Office Manager of guest comments. Performs other duties as
assigned by management. SUPERVISORY RESPONSIBILITIES: Supervises a
total of 10 to 20 employees in the front office department.
Responsible for the direction, coordination, and execution of this
unit. Carries out supervisory responsibilities in accordance with
the organization’s policies and applicable laws. Responsibilities
include training employees, planning, assigning, and directing
work; rewarding and disciplining employees(under the discretion of
the front office manager); addressing complaints; and resolving
problems. Qualifications: To perform this job successfully, an
individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of
the knowledge, skill, and/or ability required; reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions: Associate's Degree (A.A.) or
equivalent from a two-year college or technical school; or six
months to one year related experience and/or training; or
equivalent combination and experience. In-depth knowledge of Front
Office and Reservations System procedures. Marriott experience
preferred. About Company Elevate your stay at Marriott Tacoma
Downtown. Our four-star hotel in Downtown Tacoma, WA, offers
comfortable accommodations with contemporary décor and ultramodern
on-site amenities. From the moment you walk through the grand
entrance, our staff is here to make sure you get everything you
need for an exceptional travel experience. Head to the rooftop pool
to take in stunning views of Downtown Tacoma or visit one of the
nearby Tacoma restaurants for a delicious meal. Whether you're in
Tacoma on business or leisure, travel brilliantly at Marriott
Tacoma Downtown.
Keywords: Marriott Tacoma Downtown, Lacey , Front Office Supervisor, Hospitality & Tourism , Tacoma, Washington
