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Technical Support Representative - Lacey

Company: Continuum
Location: Lacey
Posted on: March 17, 2020

Job Description:

NOW HIRING - Inbound Tech Support Representatives - Lacey, WA

Continuum Global Solutions is a leading customer care provider for some of the biggest brands across the globe. Our clients rely on us to deliver superior solutions using voice, chat, social, and email to support their valued customers. We are looking for motivated, friendly individuals who are ready to join a rapidly growing company who recognizes and rewards excellence!

In this Role, You Will:

--- Gather information from customers and assess potential needs
--- Address questions and concerns in a timely manner
--- Assist with troubleshooting devices and find resolutions
--- Respond using standard scripts and procedures taught in training
--- Assess customer needs and inform customers of available services
--- Navigate through computer applications and log all customer calls with speed and accuracy

We Proudly Offer:

--- Competitive Hourly Rate with Overtime & Incentives
--- Various Opportunities for Career Advancement
--- Full Health Benefits & Life Insurance
--- Paid Time Off
--- Positive Environment with a Diverse Culture
--- Comprehensive Paid Training
--- Company Matched 401(k)

A Few Must Haves:

--- 18+ with a High School Diploma or GED
--- Excellent customer service with a desire to solve problems
--- Professional positive attitude and courteous telephone etiquette
--- Basic computer skills
--- Flexibility to work different shifts

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Continuum Global Solutions or one of its subsidiaries may request such accommodation(s) by sending an e-mail. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

Keywords: Continuum, Lacey , Technical Support Representative - Lacey, IT / Software / Systems , Lacey, Washington

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