Principal AI Architect - Agentic Verticals
Company: Zoom
Location: Seattle
Posted on: April 1, 2026
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Job Description:
What you can expect As a Principal AI Architect specializing in
Agentic AI, you will design and oversee the development of
intelligent agent systems for various industry verticals as part of
Zoom AI Companion (AIC). Your architectural vision will directly
shape the Zoom user experience through the creation of scalable,
robust frameworks and system designs. You will establish technical
standards for implementing novel algorithms that impact workplace
efficiency and customer engagement across Zoom Revenue Accelerator
(ZRA), Zoom Customer Experience (ZCX), and Zoom Virtual Agent
(ZVA). About the Team We are part of the Zoom AI Vertical
Organization, dedicated to enhancing the Zoom user experience in
workplace and customer interactions. Our team of experts is focused
on creating the next generation of AI technologies for customer
verticals like healthcare, finance, retail/sales, education, etc.
As an AI Architect, you will guide the technical direction of
systems that understand, learn, and adapt to improve user
engagement and satisfaction. Responsibilities Designing
comprehensive system architectures for vertical Agentic AI
applications, establishing technical standards, patterns, and best
practices for autonomous agents. Developing reference architectures
and integration frameworks for AI solutions that enhance meeting
experiences and enable seamless human-machine natural interactions
within Zoom. Architecting scalable systems leveraging large
language models (LLM) and Agentic AI frameworks for production
environments. Leading cross-functional technical initiatives to
ensure successful integration of Agentic AI solutions into Zoom's
ecosystem, balancing innovation with practical implementation
requirements. Providing technical mentorship and architectural
guidance to development teams and junior architects. What we’re
looking for Possess a Bachelor's degree in Computer Science,
Artificial Intelligence, Machine Learning, Cognitive Science, or a
related field Have 10 years of experience in machine learning
architectures, neural network design, reinforcement learning
systems, cognitive frameworks, and multi-modal AI integration
across speech, vision, and language understanding Have proficiency
in AI-focused programming languages (Python, C++, Java) with proven
experience architecting solutions using modern AI frameworks and
libraries (PyTorch, TensorFlow, Hugging Face, LangChain) Exhibit
exceptional system design capabilities for complex AI problems,
including the ability to architect scalable agent-based systems
that balance technical constraints with business requirements
Showcase technical leadership and communication skills with
experience translating AI concepts across technical and
non-technical stakeholders and guiding cross-functional teams
through AI implementation challenges Salary Range or On Target
Earnings: Minimum: $206,600.00 Maximum: $451,800.00 In addition to
the base salary and/or OTE listed Zoom has a Total Direct
Compensation philosophy that takes into consideration; base salary,
bonus and equity value. Note: Starting pay will be based on a
number of factors and commensurate with qualifications &
experience. We also have a location based compensation structure;
there may be a different range for candidates in this and other
locations At Zoom, we offer a window of at least 5 days for you to
apply because we believe in giving you every opportunity. Below is
the potential closing date, just in case you want to mark it on
your calendar. We look forward to receiving your application!
Anticipated Position Close Date: 04/06/26 Ways of Working Our
structured hybrid approach is centered around our offices and
remote work environments. The work style of each role, Hybrid,
Remote, or In-Person is indicated in the job description/posting.
Benefits As part of our award-winning workplace culture and
commitment to delivering happiness, our benefits program offers a
variety of perks, benefits, and options to help employees maintain
their physical, mental, emotional, and financial health; support
work-life balance; and contribute to their community in meaningful
ways. Click Learn for more information. About Us Zoomies help
people stay connected so they can get more done together. We set
out to build the best collaboration platform for the enterprise,
and today help people communicate better with products like Zoom
Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and
Zoom Webinars. We’re problem-solvers, working at a fast pace to
design solutions with our customers and users in mind. Find room to
grow with opportunities to stretch your skills and advance your
career in a collaborative, growth-focused environment. Our
Commitment? At Zoom, we believe great work happens when people feel
supported and empowered. We’re committed to fair hiring practices
that ensure every candidate is evaluated based on skills,
experience, and potential. If you require an accommodation during
the hiring process, let us know—we’re here to support you at every
step. If you need assistance navigating the interview process due
to a medical disability, please submit an Accommodations Request
Form and someone from our team will reach out soon. This form is
solely for applicants who require an accommodation due to a
qualifying medical disability. Non-accommodation-related requests,
such as application follow-ups or technical issues, will not be
addressed.
Keywords: Zoom, Lacey , Principal AI Architect - Agentic Verticals, IT / Software / Systems , Seattle, Washington
