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Contact Center System Administrator Lacey Corporate Center - TwinStar Credit Union

Company: TwinStar Credit Union
Location: Lacey
Posted on: October 29, 2018

Job Description:

Are you an experienced Administrator for a Contact Center unified communications system? Are you looking for a professional work environment where you will have the opportunity to build working relationships with management and staff? Do you enjoy a face-paced environment with evolving technology and an ongoing commitment to continued improvement for quality and efficiency? If yes, TwinStar Credit Union may be looking for you!

TwinStar is looking to hire a Full-Time Contact Center System Administrator located at our Corporate Headquarters in Lacey. This position will generally work Monday Friday, and provide on-call support as needed to resolve unexpected system issues. The position is responsible for coordinating and administering the Credit Union's unified communication needs by managing ACD and IVR solutions to meet the business objectives and consumer experience goals.

General duties will include:


  • Actively supporting TwinStar's values, goals and objectives
  • Management of the Contact Center platform; Genesys
  • Evaluating, prioritizing, troubleshooting, and resolving with the ACD and IVR channels.
  • Consulting with end users of the ACD and IVR systems. Working closely with staff and management to understand their business needs and to help them leverage the appropriate technology and services that provide the greatest and most efficient return on investment.

    Minimum requirements are: High School Diploma or equivalent. Minimum of one year supporting a Contact Center platform.

    Preference will be given to those who have the following: Experience managing the Genesys Contact Center platform. Experience managing the Avaya Aura Contact Center platform. Effective interpersonal skills. Ability to demonstrate strategic vision and translate it to tangible solutions. Commitment to quality and service excellence.

    This position is open until filled.

    Background reviews, including criminal and credit histories are conducted prior to selection, after the interview stage.

    Please click on the "apply" button below to submit your application. TwinStar Credit Union only accepts completed applications for currently posted position openings. A resume WILL NOT replace any section of the application.

    TwinStar Credit Union is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, national origin, age, marital status, genetic information, disability or protected veteran status. Employees will be treated on the basis of their job-related qualifications, ability and performance.Job Posted by ApplicantPro

    Keywords: TwinStar Credit Union, Lacey , Contact Center System Administrator Lacey Corporate Center - TwinStar Credit Union, IT / Software / Systems , Lacey, Washington

    Click here to apply!

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