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Program Manager Tech 2

Company: eXcell
Location: Bellevue
Posted on: November 23, 2019

Job Description:

Take your career to the next level with . We offer jobs with Fortune 1000 companies nationwide, AND invest in your career development through our generous, annual training contribution.We are seeking an experienced Program Manager Tech 2 for driving and improving the interactions of the platform and its partners. These interactions include planning data center resource requests for Azure capacity, establishing cross charging, driving new cluster creations and streamlining communication patterns with partners.The ideal candidate can handle daily requests and communications, and also identify opportunities for improvements and increased automation.Key responsibilities are:

  • Drive microservice capacity requests office hours end to end and consistently improve the process to deliver high turnaround to partners and great visibility to the infrastructure and leadership teams. A standard partner capacity request is a partner Go-to-market (GTM) growth which needs to receive financial and infrastructure approval to meat the GTM deadline.
  • Drive on day to day basis the follow-up actions to establish the approved forecasted capacity. This include checking resource increase based on the validated capacity request.
  • Attend weekly Service Reviews (WSR) to include the core infrastructure team to triage and close on any outstanding questions or blocking requests.
  • Provide continuous input to tooling limitation to continuously improve the processe(s).
  • Analyze existing capacity on a regular basis using Azure Management tools (i.e., PowerShell, Geneva, Excel, PowerBI, ).Qualifications:
    • Fluency with technical concepts and language (ability to discuss technical issues). Understanding of basic coding practices (Pull requests, build, release).
    • Ability to run Excel data modelization, establish/edit PowerBI reports, and write Kusto queries.
    • Ideal candidate will have some experience as level 2 in operational service desk (really strong tech-link experience) but MUST also be very outgoing and customer service focused.
    • Strong communication skills (verbal and written)
    • Ability to interact with a large number of teams/partners to assess and provide them a clear process and data for their forecasting needs
    • Ability to thrive in a fast-paced environment are all critical for success in this role.Top 3 Skills:
      • Analytics exp. 1 year
      • Automation exp. 1 year
      • Setting up driving meetings 2-5 years W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. ** Supports Equal Employment Opportunity** , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit . - provided by Dice

Keywords: eXcell, Lacey , Program Manager Tech 2, IT / Software / Systems , Bellevue, Washington

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