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Product Support Rep II

Company: IGT
Location: Lacey
Posted on: January 17, 2020

Job Description:

IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines to Lotteries to Interactive. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has over 12,000 employees.
Responsibilities
The Product Support Representative responds to customer product inquiries via telephone or in written internet-based email or chat sessions.


  • Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
  • Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities.
  • Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.
  • Documents customer information and recurring technical issues to support product quality programs and product development.



    Qualifications
    Education:


    • High School degree or equivalent; associates degree preferred.

      Experience:


      • 1 - 2 years of related experience is required.



        Keys to Success
        --- Building collaborative relationships

        --- Decision making

        --- Drive results

        --- Foster innovation

        --- Personal energy

        --- Self-leadership
        IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

        In addition to our competitive benefits package, we offer employees a 401(k) Savings Plan with Company contributions, tuition reimbursement, and free identity theft insurance.

Keywords: IGT, Lacey , Product Support Rep II, Other , Lacey, Washington

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