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IT System Administration Senior/Specialist

Company: State of Washington Dept. of Ecology
Location: Lacey
Posted on: January 9, 2021

Job Description:

DescriptionThe Department of Ecology's priority during the Covid-19 health crisis is to keep our staff, candidates, and the public safe. We are still hiring and encourage you to apply to open positions. The majority of our staff are currently working from home; we have transitioned to a virtual recruitment process, to include web-based interviews.Keeping Washington Clean and EvergreenProtecting Washington State's environment for current and future generations is what we do every day at Ecology. We are a culture that is invested in making a difference. If you want to join a team that is highly effective, collaborative, has leadership that embraces the value of people, and believes in the fun factor, Ecology is a good fit.The Information Technology Services Office (ITSO) is currently looking to fill an IT Systems Administrator Senior Specialist position. This position will be located in our Headquarters Building in Lacey, WA.The IT Systems Administrator Senior Specialist position is to provide advanced technical and administrative services for Ecology's investment in Microsoft Dynamics 365 platform. This position is the primary technical lead overseeing the agency's Microsoft Dynamics 365 platform. This role is responsible for monitoring, managing and advising ITSO and ITSO customers on the utilization, health and performance of the platform, establishing governance policies and procedures, and providing support and training to delegated admins who will work with systems hosted within.We are looking for someone who possesses excellent technical and technical troubleshooting skills. They must be a team player with good communication and people skills, and work well with a diverse customer-base.As an agency, our mission is to protect, preserve and enhance Washington's environment for current and future generations. We invest in our employees to create and sustain a working environment that encourages creative leadership, effective resource management, teamwork, professionalism and accountability.To learn more about The Department of Ecology, please visit our website at www.ecology.wa.gov and follow, like or visit us on LinkedIn, Twitter, Facebook, Instagram or our blog.Local efforts... Diverse people... Statewide impactsDutiesAgency Mission: Ecology's mission is to protect, preserve and enhance Washington's environment and to promote the wise management of our air, land and water for the benefit of current and future generations.Program Mission: The Information Technology Services Office (ITSO) is the central provider of strategic and tactical support for the use of Information Technology (IT) within Ecology. The mission of ITSO is to create and support useful technology services that adapt for the future andSection Mission: The Infrastructure and Operations (INO) section is focused on the planning, design, development, implementation, and maintenance of Ecology's agency-wide technology platforms that all applications and services operate on. This section provides services to all staff in the areas of desktop technical support, Help Desk, wired and wireless networking, Regional Information Technology Services (RITS) for field site technology support, servers, storage, managed print services, and unified communications support and services. This position provides advanced technical support and systems administration for Ecology's Dynamics 365 platform and other cloud based services.Some of the key activities of the IT Systems Administrator Senior Specialist are:

  • Serves as the Agency's highest level technical expert on the application and use of Microsoft's Dynamics 365 platform. Provides consultation and expertise to business customers, architects and technical staff and managers in the selection of features and integration of services with Ecology applications and platforms.
  • Manages the details and processes for changes, releases, updates and enhancements of the MS Dynamics 365 platform, including reviewing and assessing release notes, determining and communicating change impacts, establishing test scenarios, criteria and environments, and working closely with business and technical staff to validate and deploy changes to production.
  • Advises and participates with IT Leadership in the identification and development of related cloud platform strategies.
  • Collaborates with other state agencies, including WaTech, as well as with PaaS and SaaS vendors and providers in establishing and implementing administrative processes and procedures, troubleshooting and diagnosing platform issues, and setting, monitoring and analyzing performance baselines.
  • Collaborates with developers, integrators, and business partners for system enhancements and upgrades.
  • Leads team members to troubleshoot and resolve Dynamics 365 issues.
  • Provides guidance for system changes and enhancements.
  • Identifies continuous improvement opportunities for assigned systems and processes.
  • Creates user accounts, deletes accounts, creates/changes permissions by account; user profiles, page layouts, security in Dynamics 365.
  • Applies IT governance practices, and assists IT Leadership with policy creation, enforcement and auditing for all Dynamic 365 and cloud platform investments.
  • Designs, enhances, and develops SQL Server Reporting Services (SSRS) reports.
  • Provides end user training and assists users with day-to-day issues, problems and questions.This recruitment will remain open until filled. The initial screening will be October 26, 2020. In order to be considered for the initial screening, please submit an application and all required materials on or before October 25, 2020. The agency reserves the right to make an appointment any time after the initial screening date.Qualifications Required Qualifications:A Bachelor's degree or higher in Computer Science, Information Technology (IT) or closely related fieldANDThree (3) years of recent professional experience in one or more of the following IT disciplines: IT consultation, systems development, systems analysis, IT project management, server management, systems architecture, virtualization, server storage, system administration, or converged computer, Dynamics 365 Administration, O365 Administration, cloud based services management, web platform management, SaaS administration management. Experience must include one (1) year of leading IT professionals or consulting as a technical lead, and can be obtained concurrently to other professional experience listed above.ORAn Associate's degree in Computer Science, IT or closely related fieldANDFive (5) years of all recent professional experience requirements listed above.ORSeven (7) years of all recent professional experience requirements listed above.Desired Qualifications:
    • Microsoft Certified Azure Fundamentals AZ-900
    • Microsoft Azure Administrator AZ-103
    • Microsoft Azure Solutions Architect AZ-301Why work for Ecology?Joining Ecology means becoming a part of a team committed to protecting and restoring Washington State's environment.A career in public service allows you to help solve some of the most challenging problems facing our state, while keeping the health and financial security of you and your family a priority. We combine one of the most competitive benefits packages in the nation with a strong commitment to work/life balance.Ecology employees may be eligible for the following:Medical/Dental/Vision for employee & dependent(s), Public Employees Retirement System (PERS), Vacation, Sick, and other Leave*, 11 Paid Holidays per year*, Public Service Loan Forgiveness, Tuition Waiver, Long Term Disability & Life Insurance, Deferred Compensation Programs, Dependent Care Assistance Program (DCAP), Flexible Spending Arrangement (FSA), Employee Assistance Program, Commute Trip Reduction Incentives (Download PDF reader), Combined Fund Drive, SmartHealthStudent debt and how working for Ecology can helpEmployees may be eligible for the Public Service Loan Forgiveness (PSLF) Program, which forgives the remaining balance on your Direct Loans after you have made 120 qualifying monthly payments under a qualifying repayment plan while working full-time for a qualifying employer. See https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service for more details.
      • See the Benefits tab in this announcement for more informationSupplemental InformationApplication Instructions:Please include the following documents as an attachment to your application:
        • A cover letter describing how your experience, skills and abilities meet the required qualifications of this position.
        • A resume outlining your professional experience.
        • A Writing Sample - please attach a technical report or paper that you produced, as a verification of your communication style and skills.
        • Please provide at least three professional references.Please do NOT include your salary history. Wage/Salary depends on qualifications or rules of promotion, if applicable.Please complete the applicant profile when applying for this position.Please read the supplemental questions carefully and answer completely. Incomplete responses, including "please see resume" may disqualify you from further consideration.Department of Ecology employees, please make sure to answer the agency-wide questions regarding permanent status as a classified employee within the Washington General Service or Washington Management Service. Do not forget to select Department of Ecology as a response to question 2, and type your personnel ID number for question 3. If you are not sure of your status or do not know your personnel ID number, please contact Human Resources.If you are reading this announcement in print format, please visit www.careers.wa.gov to access the online recruitment system. Click on "Look for Jobs" and select Dept. of Ecology under the "Department" search list. Click "Apply Search."Other InformationIf you need assistance applying for this job, please e-mail careers@ecy.wa.gov. Please do not send an email to this address to follow-up the status of your application. You can view the latest status of your application on your profile's main page.If you have specific questions about the position, please email Tod Randle at: tod.randle@ecy.wa.gov. Please do not contact Tod to inquire about the status of your application.The act of submitting application materials electronically is considered affirmation that the information is complete and truthful. The state may verify this information and any untruthful or misleading answers are cause for rejection of your application or dismissal if employed.This position is included in the Washington Federation of State Employees (WFSE) union bargaining unit for the Department of Ecology.The Washington State Department of Ecology is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, veterans, military spouses or people with military status, and people of all sexual orientations and gender identities are encouraged to apply. Persons needing accommodation in the application/testing process or this job announcement in an alternative format may call (360) 407-6186. Applicants who are deaf or hard of hearing may call the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.

Keywords: State of Washington Dept. of Ecology, Lacey , IT System Administration Senior/Specialist, Other , Lacey, Washington

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