Client Service Specialist

Company: Institute for Applied Behavior Analysis
Location: Lacey
Posted on: January 13, 2022

Job Description:

Performs cash handling functions (deposits, withdrawals, cash advances, payments, transfers, check cashing, etc.) Balancing cash drawer and Client Service Specialist transactions Learning basic knowledge of new and existing products and services Discuss and access customers financial needs to identify and offer appropriate products and services Secure against loss by ensuring safekeeping of money in cash drawer and prompt accounting or transfer of funds Identify fraudulent activity Read, understand and follow all relevant SOPs Perform and support daily tasks that maintain the integrity of the branch (balance ATM, process night drop, balance negotiable instruments, process returned mail, balance credit card machine, monitor lobby rate sheets and brochures) Supports referral goals for branch by focusing and identifying and referring basic bank products to the appropriate business partner. Provides an extraordinary customer experience Other tasks as assigned All employees are responsible for internal controls in the performance of their assigned duties. Internal Control responsibilities are established in various policies, procedures, and documents including the Code of Conduct. High School Diploma or GED Some experience in customer service preferred. Ability to work in a fast-paced, cash handling environment Maintain a professional demeanor at all times Strong organizational and time management skills Ability to work effectively as part of a team Ability to pass Client Service Specialist training programs Ability to develop and maintain working knowledge of Columbia Bank policies, procedures and systems Builds relationships with customers and internal teammates Physical and Mental Requirements: Ability to perform repetitive finger, hand, and arm movements Ability to lift up to 15lbs. Ability to effectively discern information and formulate appropriate action Ability to reach, squat, bend, and manually manipulate standard office equipment Ability to drive to various locations Ability to think critically and provide appropriate solutions Values and Behaviors: Build enduring RELATIONSHIPS with clients and each other. Drive INNOVATION that simplifies life and work. Seek continuous GROWTH in your personal and professional development. Commit with HEART to serve others. Extend TRUST in order to receive it. This position may be eligible for a $1000 sign-on bonus Notice to Agency and Search Firm Representatives: We do not accept unsolicited resumes from agencies and/or search firms. Agencies must obtain advance written approval from Columbia Banks Talent Acquisition team to submit resumes, and then only in conjunction with a valid fully-executed written requisition contract for service and in response to a specific job opening. Resumes submitted to any Columbia Bank employee by a third party agency and/or search firm without a valid written and signed requisition search agreement, will become the sole property of Columbia Bank. Columbia Bank will not pay a fee to any Agency that does not have such agreement in place. No employee outside of Columbia Banks Talent Acquisition team has the authority to enter into a requisition search agreement.

Keywords: Institute for Applied Behavior Analysis, Lacey , Client Service Specialist, Other , Lacey, Washington