OS&D Coordinator
Company: Harbor Wholesale Foods
Location: Lacey
Posted on: May 13, 2022
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Job Description:
General Summary - remote eligibleThe OS&D coordinator
position is responsible for all activities associated with claims
for Overage, Shortage and Damage (OS&D) and Defective products.
This individual will work with merchandising, vendors, logistics
service providers, insurance carriers and internal cross functional
teams to process claims and provide feedback to help mitigate
further loss. This position requires very strong skills including
communication, organization, collaboration, and cross-functional
teamwork.Key ResponsibilitiesOS&DFirst line of contact for the
submission and resolution of logistics & product claims; answer
questions for customers and logistics providers regarding claims
issuesInvestigate, negotiate, and process claims (i.e. OS&D,
defective and pricing) in accordance with various policies and
procedures within industry standards using knowledge of claims
proceduresNotify involved parties of claim filings and/or rejected
claims and work with the claimant to understand the value of
damaged products and how the product should be handledBuild and
maintain a solid foundation/understanding of transportation
fundamentals and communicate that knowledge customer and
employeesWorks cross-functionally with the greater organization to
facilitate changes needed to successfully implement cost savings
initiatives and/or resolve problems or complaintsBuild
relationships with liquidators to mitigate loss and generate
additional revenue.Provides scorecards illustrating key performance
indicators by vendorPrepare presentations and written
communications to both internal and external customersMay perform
other duties as determined by business needsWork with vendors on
disposition for North Link managed POs that have shortage, damage,
overage, or other issues that needs to be addressed.Work with
operations on submitting claims, monitoring, and processing returns
or other disposition.Monitor non-stock on hand inventories to be
shipped back out to customer or vendor return.Skills and
QualificationsExperience with OS&D processes and procedures or
procurement/vendor returnsProficient in MS Office applications such
as Outlook, Excel, Word and PowerPointStrong analytical,
critical-thinking and problem-solving skills with a high attention
to detailInter-personal, written and verbal communication skills
needed to interact with people at all levels of the
organizationTeam player with a positive attitudeSelf-directed
associate who can drive results as well as take balanced risks and
make decisionsAble to multi-task and establish
prioritiesDemonstrate integrity and ethical standardsEducation &
ExperienceBachelor's degree from an accredited university in
related field is preferredInventory management experience
preferred.The ideal candidate will possess a minimum of three (3)
years of inventory claims
experienceWarehouse/transportation/logistics/ or procurement
experience is preferredPlease note this is the minimum needed.
Keywords: Harbor Wholesale Foods, Lacey , OS&D Coordinator, Other , Lacey, Washington
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