OS&D Coordinator

Company: Harbor Wholesale Foods
Location: Lacey
Posted on: May 13, 2022

Job Description:

General Summary - remote eligibleThe OS&D coordinator position is responsible for all activities associated with claims for Overage, Shortage and Damage (OS&D) and Defective products. This individual will work with merchandising, vendors, logistics service providers, insurance carriers and internal cross functional teams to process claims and provide feedback to help mitigate further loss. This position requires very strong skills including communication, organization, collaboration, and cross-functional teamwork.Key ResponsibilitiesOS&DFirst line of contact for the submission and resolution of logistics & product claims; answer questions for customers and logistics providers regarding claims issuesInvestigate, negotiate, and process claims (i.e. OS&D, defective and pricing) in accordance with various policies and procedures within industry standards using knowledge of claims proceduresNotify involved parties of claim filings and/or rejected claims and work with the claimant to understand the value of damaged products and how the product should be handledBuild and maintain a solid foundation/understanding of transportation fundamentals and communicate that knowledge customer and employeesWorks cross-functionally with the greater organization to facilitate changes needed to successfully implement cost savings initiatives and/or resolve problems or complaintsBuild relationships with liquidators to mitigate loss and generate additional revenue.Provides scorecards illustrating key performance indicators by vendorPrepare presentations and written communications to both internal and external customersMay perform other duties as determined by business needsWork with vendors on disposition for North Link managed POs that have shortage, damage, overage, or other issues that needs to be addressed.Work with operations on submitting claims, monitoring, and processing returns or other disposition.Monitor non-stock on hand inventories to be shipped back out to customer or vendor return.Skills and QualificationsExperience with OS&D processes and procedures or procurement/vendor returnsProficient in MS Office applications such as Outlook, Excel, Word and PowerPointStrong analytical, critical-thinking and problem-solving skills with a high attention to detailInter-personal, written and verbal communication skills needed to interact with people at all levels of the organizationTeam player with a positive attitudeSelf-directed associate who can drive results as well as take balanced risks and make decisionsAble to multi-task and establish prioritiesDemonstrate integrity and ethical standardsEducation & ExperienceBachelor's degree from an accredited university in related field is preferredInventory management experience preferred.The ideal candidate will possess a minimum of three (3) years of inventory claims experienceWarehouse/transportation/logistics/ or procurement experience is preferredPlease note this is the minimum needed.

Keywords: Harbor Wholesale Foods, Lacey , OS&D Coordinator, Other , Lacey, Washington