Branch Supervisor

Company: Umpqua Bank
Location: Lacey
Posted on: May 17, 2023

Job Description:

Umpqua Bank Branch Supervisor in Lacey , Washington Branch SupervisorRetail Banking GroupLacey,WashingtonDescriptionThis position works closely with the Assistant Manager and/or Branch Manager to attain branch and bank goals. Assists in managing a team responsible for exceptional customer service standards along with operational soundness and revenue generation. Is learning the duties and responsibilities of an Assistant Manager.Essential Job Functions:Acts as back up to personal banking team to open new accounts, receive loan requests and gather credit-related informationWorks with Branch Officer and/or Branch Manager to become proficient in the following areas:Ensures the branch is operationally sound.Ensures that the tellers are trained and competent in explaining all products and services offered.Monitors sales and service goalsProcesses and oversees technical tasks such as opening and closing of the branch, overdraft monitoring, wire transfers and collections, stop payments and monitoring branch controls.Routinely and consistently provides guidance and training to branch team.May require some help to resolve conflicts.May back up new accountsMay back up teller lineAbility to pass personal banking trainingLearning about satisfactory auditsLearning about employee management and trainingActively coaches and mentors teamAll employees are responsible for internal controls in the performance of their assigned duties. Internal Control responsibilities are established in various policies, procedures, and documents, including the Code of Conduct.High School diploma or GED1+ years retail banking experience or equivalent transferrable skills and experienceProficient in Microsoft Office suite and any banking software used in the branchTraining and mentoring skillsCustomer focused service and sales skillsUnderstands consumer and small business lendingOverall knowledge of bank operationsKnowledge of Policies and proceduresPhysical and Mental Requirements:Ability to sit at a computer monitor for extended periods of timeAbility to perform repetitive finger, hand, and arm movementsAbility to lift up to 15lbs.Ability to effectively discern information and formulate appropriate actionAbility to reach, squat, bend, and manually manipulate standard office equipmentAbility to drive to various locationsAbility to think critically and provide appropriate solutionsValues and Behaviors:Build enduring RELATIONSHIPS with clients and each other.Drive INNOVATION that simplifies life and work.Seek continuous GROWTH in your personal and professional development.Commit with HEART to serve others.Extend TRUST in order to receive it.We offer a competitive total rewards package including base salary and comprehensive benefits. The annualized range for this role is $18.00 - $21.63, and the pay rate for the successful applicant depends on a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.We offer eligible associates cost-effective benefit options including comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, paid time off for vacation, illness, volunteerism, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.To Staffing and Recruiting Agencies:Our posted job opportunities are only intended for individuals seeking employment at Umpqua Bank. Umpqua Bank does not accept unsolicited resumes or applications from agencies and Umpqua Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Umpqua Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.Our Commitment to Diversity:Umpqua Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: [email protected]

Keywords: Umpqua Bank, Lacey , Branch Supervisor, Other , Lacey, Washington