Service Coordinator
Company: Securitas Electronic Security Inc
Location: Lacey
Posted on: May 28, 2023
Job Description:
Securitas Technology is a leading, global provider of integrated
security and facility solutions that contain best-in-class products
and award-winning services for an organization's unique needs.
Securitas Technology include product and service outsourcing that
integrate cross-disciplinary functions into comprehensive
technology-centered customer solutions on a cloud-based platform
spanning hardware and software capabilities.
Position Summary:
The Service Coordinator assists the Service Manager and/or Service
Supervisor and the branch staff in performing assigned
administrative duties including but not limited to making initial
customer contact, scheduling technicians, managing vendor and
sub-contractor relationships, ordering job site materials, stocking
materials in warehouse, produce and process invoices, receive
customer calls, assist in solving customer complaints, produce
reports, and make travel arrangements. The Service Coordinator
reports to the Service or Operations Manager.
Position Responsibilities:
- Work with dispatch to schedule Service Technicians for service
requests and fire inspections.
- Work with our customers to schedule service tickets, answer
questions, and provide status updates.
- Approve technician equipment orders on service tickets and
ensure purchase orders are issued.
- Communicate daily with Service Technicians, providing
assistance while on the job site or while in transit.
- Manage relationship with vendors and sub-contractors ensuring
schedule deadlines, project accuracy and project budgets are
met.
- Order job site material and control inflow from vendors
including but not limited to creating purchase orders using the SAP
system.
- Maintain an accurate inventory and maintain accountability for
product in the warehouse.
- Receive materials from vendors, break down cartons and place on
appropriate job shelf in warehouse.
- Apply appropriate receipts to jobs and file paperwork
accurately to job files using our system of record, Astea.
- Provide progress reports on the status of service jobs to
Service Manager.
- Work with appropriate personnel to provide information to PO's
and process invoices timely and accurately.
- Communicate with appropriate departments regarding customer
complaints that could develop into product issues, billing, PNC,
customer dissatisfaction or major product failures.
- Gathers, summarizes and prepares data for key statistical
reports, etc.
- Place and receive telephone calls.
- Manage inquiries from customers, employees, vendors, etc.
- Assists in solving problems or in directing inquiries to proper
individual or department.
- Maintain correspondence files and other related records.
- May open, sort and distribute mail for assigned area.
- Develop written reply to routine correspondence or
questions.
- Assists in the production of presentations and reviews
materials.
- Completes assigned administrative functions as required by
branch management personnel. Position Qualifications:
- High School Diploma or Equivalent.
- 3+ years customer service experience within a construction or
service-related industry.
- Previous customer service supervisory level experience
preferred.
- Excellent time management, planning and organization
skills.
- Excellent detail and follow-up skills.
- Ability to multi-task within a fast-paced environment.
- Ability to work in a deadline driven environment.
- Excellent verbal and written communication skills.
- Proficiency within Microsoft Office Programs: Word, Excel,
PowerPoint and Outlook.
- Working knowledge of SAP, SBN, SAM or ERP systems
preferred.
- A valid state driver's license, without restrictions, is
required for this position.
We are a nationwide provider of security solutions and an equal
opportunity employer committed to a diverse workforce. Our core
values of Integrity, Vigilance and Helpfulness are proudly
demonstrated daily by our employees to our customers and the
communities we service.
Keywords: Securitas Electronic Security Inc, Lacey , Service Coordinator, Other , Lacey, Washington
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