Senior Patient Care Coordinator - Seattle, WA
Company: Optum
Location: Seattle
Posted on: May 12, 2025
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Job Description:
Optum is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data and
resources they need to feel their best. Here, you will find a
culture guided by diversity and inclusion, talented peers,
comprehensive benefits and career development opportunities. Come
make an impact on the communities we serve as you help us advance
health equity on a global scale. Join us to start -Caring.
Connecting. Growing together. -
The -Senior -Patient Care Coordinator -is responsible for the
completion of set processes and protocols. Works cooperatively with
all members of the care team to support the vision and mission of
the organization, deliver excellent customer service, and adhere to
Lean processes. Supports the teams in meeting financial, clinical,
and service goals. Provides float support for 6 surgeons, including
front and back-office duties, as needed.
Schedule: -Monday - Friday, 8:30am-5pm PST
Location: -1229 Madison Street, Suite 1600, Seattle, WA
Role Type: -Onsite
Primary Responsibilities:
Provide front and back-office support in a float Patient Care
Coordinator/Scheduler role
Answers all phone calls from 3 phone queues (scheduling, high
priority, and overflow)
Provide high level of customer service while communicating with
internal departments and external provider office staff as pertains
to performance of job duties
Review and process prior authorization requests to meet
departmental key indicator productivity
Verifies patient insurance eligibility & benefits to include
applicable co-pays, co-insurances, deductibles, Out of Pocket
Maximum, appropriate service facilities, services covered and which
services if any require prior authorization
Intakes all demographic information for new patients
Updates demographic information for existing patients
Collects insurance information -
Requests medical records from the PCP/hospitals/referring physician
for new patients
Schedules/Reschedules/Cancels patient's appointments for
multi-location multi-providers for an Internal Medicine
practice
Routes calls throughout the office to the appropriate
department
Submit Specialists Referrals with appropriate clinical information
using established protocols & procedures
Resolve customer service inquiries which could include -Benefit and
Eligibility information, Authorization for treatment, -Specialists
Orders/Referrals
Relays messages from patients/specialist/pharmacies to the
appropriate individual
Willing to work with others as well as an individual to meet
company goals
Handle 90+ incoming calls daily
Accepting all incoming HMO and FFS referrals 100+ daily via
portals, faxes, messages
Handle all hospital face sheets/service
messages/voicemails/faxes/direct messages and add-ons
Exceed attendance standards set by company policy
Ability to provide direct patient care as a medical assistant
Prepares exam rooms for patients and documents patient encounters
in Epic
Any other duties that may arise
What are the reasons to consider working for UnitedHealth Group? -
- Put it all together - competitive base pay, a full and
comprehensive benefit program, performance rewards, and a
management team who demonstrates their commitment to your success.
Some of our offerings include:
Paid Time Off which you start to accrue with your first pay period
plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending
Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term
disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance,
etc.)
More information can be downloaded at: -
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.Required
Qualifications:
High School Diploma/GED (or higher)
3+ years of customer service experience
1+ years of medical front office or surgery scheduling experience
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1+ years of basic computer software experience
1 + years experience as an MA-R or an MA-C -
Preferred Qualifications:
Surgery scheduling experience
EPIC experience
Prior authorization experience -
Soft Skills: -
Ability to work independently and as a team, and maintain good
judgment and accountability -
Demonstrated ability to work well with health care providers -
Strong organizational and time management skills -
Ability to multi-task and prioritize tasks to meet all deadlines
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Ability to work well under pressure in a fast-paced environment
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Excellent verbal and written communication skills; ability to speak
clearly and concisely, conveying information in a manner that
others can understand, as well as ability to understand and
interpret information from others
- - -
The salary range for this role is $19.86 -to $38.85 -per hour based
on full-time employment. Pay is based on several factors including
but not limited to local labor markets, education, work experience,
certifications, etc. UnitedHealth Group complies with all minimum
wage laws as applicable. In addition to your salary, UnitedHealth
Group offers benefits such as, a comprehensive benefits package,
incentive and recognition programs, equity stock purchase and 401k
contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, you'll find a far-reaching choice of benefits
and incentives.
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At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location,
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups, and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
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- - -
UnitedHealth Group is an Equal Employment Opportunity employer
under applicable law and qualified applicants will receive
consideration for employment without regard to race, national
origin, religion, age, color, sex, sexual orientation, gender
identity, disability, or protected veteran status, or any other
characteristic protected by local, state, or federal laws, rules,
or regulations.
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UnitedHealth Group -is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.
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#RPO, #RED
Keywords: Optum, Lacey , Senior Patient Care Coordinator - Seattle, WA, Other , Seattle, Washington
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