Field Support Technician - Entry Lacey

Company: Washington State
Location: Lacey
Posted on: February 13, 2020

Job Description:

DescriptionHere's your opportunity to be a key part of how we live our vision and BUILD the nation's best and most future ready workforce starting right at ESD!Here at the Employment Security Department (ESD), we believe in the Power to Help when people need it most. We provide our communities with inclusive workforce solutions that promote economic resilience and prosperity. We help people find jobs, bridge gaps in employment and are now providing paid family and medical leave!Power of a Job:The Information Technology Services Division (ITSD) manages, develops supports and maintains the agency's computer systems, web technologies, network and data communications, and the data warehouse. It also provides technical assistance for installation and operations of the Agency computers and software.We are looking for a* Field Support Technician* to oversee the daily operation, reliability, and integrity of ESD's enterprise data infrastructure to our remote WorkSource Offices and partner/affiliate locations throughout the state. In this role, you will support the development and implementation of improvements to the agency's software development lifecycle, and high provide initiatives that impact significant and fundamental public services.If you are ready to join a team of pioneering IT professionals continuously improving our customer's experience and service levels, then we hope you will apply today!*More than Just a Paycheck! *Washington State offers one of the most competitive benefits packages in the nation. To read more about our benefits, click on the following employee benefit links:

• Benefits (insurance, retirement, and related benefits)
• Vacation, Leave, and Holidays
• Special Programs (additional benefits)DutiesAs a Field Support Technician, you will be responsible for troubleshooting and analysis of infrastructure hardware and software when physical or remote presence is required, or when incidents are escalated from the Customer Support Team. You will also update and maintain end-point configuration items, monitor system reports and alerts to identify compliance to service measure and system failures, and be responsible for physical custody of ITSD's infrastructure equipment and the IT equipment rooms at ESD operated facilities.For a full description of the job duties - please click here to request from therecruiter: PDF RequestQualificationsRequired Qualifications:Bachelor's Degree in Information Technology or closely related field *AND *three years IT experience performing position specific duties related to managing, operating and maintaining enterprise desktop, network, client-server, and/or virtualization.OR a combination of education and/or relevant IT experience equating to 7 years.In addition, the most successful candidate will have experience with the following:
  • Hands-on technical experience working with Microsoft Windows operating systems and Microsoft Office suites.
  • Hands-on technical experience working with PC hardware and peripherals.
  • Experience installing, configuring, maintaining and troubleshooting Microsoft Windows Server operating systems, Microsoft Windows Domain Services (DNS), Active Directory Services (AD), Microsoft System Center Configuration Manager (SCCM).
  • Familiar knowledge with WAN (MPLS, VPN, OoS).
  • Familiar knowledge with Cisco Switching fabric (LAN, WLAN).
  • Familiar knowledge with VoIP equipment, operation and application.
  • Familiar knowledge in the design and implementation of network and telecommunication rooms, UPS, cabling, and HVAC requirements.Please Note: *This position also *requires that you are able to lift up to 40 lbs., and able to travel statewide, occasionally, as needed.Preference may be given to those who not only meet the minimum qualifications, but also have the following:
    • CompTIA Network + certification or equivalent experience/training.
    • CompTIA A + certification or equivalent experience/training.Supplemental InformationPlease attach a Resume and Cover Letter to your on-line application (through the Add Attachment(s) field).
      • A resume will not substitute for the "work experience" section of the application or vice versa.
      • Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.Other Information:
        • Final external candidates must be able to pass the Unemployment Insurance (UI) Fraud Check.
        • Position may require frequent and/or occasional travel to field offices within the state, and/or occasional travel for meetings and/or training. Must meet requirements to operate state vehicles.
        • This recruitment may be used to establish a qualified pool of ITCS-ENTRY level candidates for like agency-wide vacancies in the next six months.
        • The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.
        • If you are having technical difficulties creating, accessing or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960.Veteran's PreferenceApplicants who meet the minimum qualifications and wish to claim Veteran's Preference must attach a copy of their DD214 or other verification of military service. Please black out any personally identifiable data such as social security numbers.Thank you for your service!Modern WorkplaceESD's employee engagement continued to trend upward in 2018 as we developed programs to improve the employee experience. We are diligent and remain focused on creating a modern workplace designed to meet the needs of a changing workforce. We have wellness programs, telework policies and flexible schedules. We're working to update our facilities all over the state to enhance both the client and employee experience.Opportunity for AllThe Washington Employment Security Department is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply. Please include your name and preferred pronouns in your application, to ensure we address you appropriately throughout the application process.Please contact Carolyn Haley on the Talent Acquisition Team at 360-480-5752, chaley@esd.wa.gov, HRRecruiting@esd.wa.gov, or Washington Relay Service 711 with general questions, if you are a person with a disability needing assistance in the application process, or if you need this job announcement in an alternate format.Salary: $53,688.00 - $70,452.00 AnnuallyLocation: Thurston County Lacey, WAJob Type: Full Time - PermanentDepartment: Employment Security DepartmentJob Number: 2020-01158Closing: 2/10/2020 11:59 PM PacificAgency: State of WashingtonAddress: View Job Posting for Agency Information View Job Posting for Location, Washington, 98504Phone: View Posting for Agency ContactWebsite: http://www.careers.wa.gov

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