Support Technician
Company: Right! Systems, Inc.
Location: Lacey
Posted on: February 23, 2021
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Job Description:
Right! Systems, Inc. (RSI) is seeking a talented individual for
the role of Managed Services Support Technician. You will be
working on a team of highly skilled consultants across a wide range
of disciplines, representing solutions from Microsoft, VMware,
Citrix, Cisco, HP, and more. Your role is to ensure that industry
best practices and methodologies are applied to the deployment and
operational support of our customer environments. You will be a
member of a service desk based in Lacey, WA supporting dozens of
managed service customers and non-managed customers alike. This is
a full-time position.Duties and Responsibilities* Be the first line
of support for customers via both phone and email, along with
proactive support for monitored environments* Learn & maintain a
deep technical understanding of technologies including Active
Directory, Office 365, Azure & AWS, Server Hardware & Software,
Cisco & Aruba networking technologies, as well as many more* Work
on-site or remotely to diagnose and resolve both emergency and
chronic problems related to availability, security, performance,
connectivity, and overall functionality* Attend and participate in
various product training sessions and classes in order to broaden
your skillset while maintaining RSI's vendor relationships* Other
work-related duties as assignedRequirements* 1-2 years of
equivalent IT experience* Basic understanding of systems (Microsoft
AD, servers, etc.) and network (IP addressing etc.) is a hard and
fast requirement* Strong interpersonal, written, and oral
communication skills* Strong analytical and problem-solving skills*
Strong customer service orientation. This is a great opportunity to
build your IT career while working on exciting technologies and
environments* Candidate must be able to conduct research into
issues and problems* Candidate must be able to present ideas in
user-friendly language* Candidate must be highly self-motivated and
self-sufficient* Candidate must be able to effectively prioritize
tasks in a high-pressure environment* Candidate must have a valid
Driver's licenseCompensation/BenefitsCompensation DOE.--RSI offers
competitive salary, comprehensive benefits package that includes
group medical, dental and vision insurance, 401(k), life
insurance/LTD, and PTO (Paid Time Off) for vacation, sick and
personal leave needs.Right! Systems--provides equal employment
opportunity to all employees and applicants for employment without
regard to race, color, creed, citizenship, status, national origin,
ancestry, gender, genetic information, sexual orientation, gender
expression or identity, age, religion, pregnancy or
pregnancy-related conditions, physical or mental disability,
marital status, veteran status, political affiliation, or any other
characteristic protected by law.
Keywords: Right! Systems, Inc., Lacey , Support Technician, Professions , Lacey, Washington
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