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Call Center Dispatcher

Company: Stanley, Black and Decker
Location: Lacey
Posted on: November 22, 2021

Job Description:

Job Description: Job Description Hourly wage: $14. 85At STANLEY we are For Those Who Make The World Progress. Are you good at multitasking, polite, and calm under pressure? This might be a place for your career to grow! We re looking for Call Center Dispatchers for positions in our 24/7 Monitoring Facility. We provide all training necessary to succeed in this role! Candidates MUST be available to work evenings, weekends, and holidays. Day, evening, and overnight shifts are available. Why is this role so important to our business? As a Call Center Dispatcher, you will provide support to those who make the world safer. This is an important role in an essential industry, in which you will act as the first line of defense when others in the world are in need to security or help. Here are the minimum qualifications you will need to be considered for the role:High School Diploma or GED It would be awesome if you had experience in any of these areas, but it isn t required:3+ years of customer service experience, or in a call center environment Experience doing data entry on a computer You can make an impact as a Call Center Dispatcher at STANLEY Security. Responsibilities include:Respond to and process incoming alarm signals that come in on the computer and by phone Answer all inbound customer calls while providing excellent customer service to each caller using professional telephone etiquette Respond to customer emails using Microsoft Outlook, and answering their phone calls and faxes Monitor incoming alarm signals. This will typically include telephone calls to customers, police & fire authorities Document all calls made in response to alarms and create reports anytime a call is made to a police or fire department Create service tickets when requested by customer or in response to a received signal from an alarm system What can we give you in return?We know our people want more than a job. We help them thrive personally and professionally. Here s an overview of what we offer our employees.Small company FEEL, big enterprise STABILITYCareer development and ADVANCEMENT opportunitiesComprehensive BENEFITS: medical, dental, vision, 401(k), Flexible spending account and Healthcare saving account, paid maternity and paternity leave, and tuition assistanceRetirement Plan/401(k) with MATCHING we help you save for the future!INVESTING through the employee stock purchase program (ESPP)Employee discounts on hundreds of tools check out our brands, like BLACK + DECKER, DeWALT, & CRAFTSMAN to name a few!About our companySTANLEY Security is a trusted partner for security around the globe, providing powerful and intuitive security solutions that enable protectors to drive the world forward both today and tomorrow. As a leader in commercial electronic security, we are proud to protect over 700K buildings globally and be the provider of choice for retailers, schools, hospitals, governments, financial service institutions, airports, and more. We are for those who make the world progress. Learn more at STANLEYSECURITY.com Does the name sound familiar? That s because STANLEY is part of the Stanley Black & Decker family, a global diversified leader driven by a commitment to serve the builders, makers and protectors of the world. You repair your home with the tools we provide. Your car and your phone are secured with our fasteners. The things you value most can be protected by our security systems. And the roads you drive on, the bridges you cross, the energy you consume, all of these most likely came to you via one of our infrastructure systems. For 175 years, Stanley Black & Decker has grown, transformed, and helped people revolutionize the world through innovation, performance, and responsibility.SBDCSS All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran s status or any other protected characteristic.

Keywords: Stanley, Black and Decker, Lacey , Call Center Dispatcher, Professions , Lacey, Washington

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