Retail Service Specialist
Company: O'Reilly Automotive Stores
Location: Redmond
Posted on: July 11, 2025
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Job Description:
Compensation Pay Range: $16.66 - $23.00 The actual hourly rate
will equal or exceed the required minimum wage applicable to the
job location. Additional compensation includes annual, quarterly
performance, or premiums may be paid in amounts ranging per hour in
specific circumstances. Premiums may be based on schedule,
facility, season, or specific work performed. Multiple premiums may
apply if applicable criteria are met. The Retail Service Specialist
will support the Store Manager and Assistant Managers in areas of
sales, customer service, store appearance, and store operations.
This position will also assume shift management responsibilities in
the absence of Assistant or Store Manager. Bilingual candidates
encouraged to apply. ESSENTIAL JOB FUNCTIONS Lead store team
members in providing excellent customer service to retail and
professional customers. Supervise the customer service levels on
the retail showroom to include team member execution on customer
service programs (Related sales, Hi5, Rock the Call, Never Say No,
Rock the Lot, etc…) Ensure telephone is answered according to
company policy. Ensure all buy online/ship to store, hub and store
to store transfers, and DC add orders are processed in a timely
manner and customers are contacted upon shipment arrivals as
needed. Ensure special orders and outside purchases are handled
efficiently and according to procedure, utilizing electronic
outside purchase order ledger. Ensure retail customer returns and
exchanges are processed in an efficient and friendly manner,
refunds are issued accurately using the correct payment methods,
and returned merchandise is processed or staged in the returns area
correctly. Ensure all merchandise, including core charges and
warranties, are invoiced before product leaves the store. Ensure
that Zipline messages are communicated and Image Maker and
merchandising tasks are delegated and completed as assigned. Ensure
team members are adhering to the posted work schedule,
changes/deviations are being approved by a member of management,
and team members are clocking in/out according to company policy.
Perform all store opening/closing duties, including performing day
end procedures, verifying/securing money/deposits according to
company policy, preparing bank deposits as needed, ensuring all
night security lights are on, locking doors and securing building,
arming/disarming security alarms, and checking/securing/locking
delivery vehicle(s) parked in secure designated area. All other
duties as assigned. SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES
Required: Strong communication skills Ability to obtain RSS
Certification Desired: Retail sales experience, preferably in auto
parts Automotive systems and repair knowledge ASE Certification
Fluency in multiple languages (Spanish is highly desired) O’Reilly
Auto Parts has a proven track record of growth and stability.
O’Reilly is full of successful career stories and believes in a
strong promote-from-within philosophy, encouraging you to grow your
career along with the organization. Total Compensation Package:
Competitive Wages & Paid Time Off Stock Purchase Plan & 401k with
Employer Contributions Starting Day One Medical, Dental, & Vision
Insurance with Optional Flexible Spending Account (FSA) Team Member
Health/Wellbeing Programs Tuition Educational Assistance Programs
Opportunities for Career Growth O’Reilly Auto Parts is an equal
opportunity employer. The Company does not discriminate on the
basis of race, religion, color, national origin or ancestry
(including immigration status or citizenship), sex, sexual
orientation, gender identity, pregnancy (including childbirth,
lactation, and related medical conditions,) age (40 and over),
veteran status, uniformed service member status, physical or mental
disability, genetic information (including testing or
characteristics) or another protected status as defined by local,
state, or federal law, as applicable. Qualified individuals with a
disability may be entitled to reasonable accommodation under the
Americans with Disabilities Act. If you require a reasonable
accommodation during the application or employment process, please
send an email to: rar@oreillyauto.com or call 417-862-2674, ext.
68901, and provide your requested accommodation, and position
details.
Keywords: O'Reilly Automotive Stores, Lacey , Retail Service Specialist, Retail - All , Redmond, Washington
