Jewelry Sales & Design Consultant

Company: Kluh Jewelers
Location: Lacey
Posted on: May 21, 2023

Job Description:

Are you ready for a change? Are you a self-motivated person who wants to succeed? Do you have a passion for jewelry, community, and making personal connections?

Kluh Jewelers is looking for someone who is energetic and committed to creating unforgettable moments that leave lasting memories. Our ideal candidate will have retail jewelry sales experience and a passion for providing exceptional customer service. They are self-starters with excellent people skills who love jewelry and develop strong customer relationships while maximizing sales performance as a jewelry expert. They work well independently as well as in small, close-knit teams, and prefer working in a non-corporate environment where everyone's ideas are valued.----

Compensation:



--- Base Pay + Commission
--- Bonus/Spiffs
--- Final pay determination will depend on various factors, including, but not limited to experience levels, knowledge, skills, and abilities.

Benefits Include:

--- Medical, dental, vision, and prescription insurance (full-time team members)
--- Simple IRA with Employer Matching Contributions
--- Paid Time Off (full-time team members)
--- Employee Merchandise Discount
--- Vendor Specials/Discounts
--- Education Reimbursement for Diamond Council of America Courses
--- 5 Day Work Week - Closed Sundays & Mondays
--- Closed on 7 holidays (unlike most retailers)

Responsibilities:
--- Selling merchandise and services to meet/exceed individual and team sales goals.
--- Providing sales presentations based on the features and benefits of our products and services.
--- Creating business through various methods of clienteling with new and existing customers.
--- Cultivating an in-depth knowledge of our products to provide the best experience possible for our customers.
--- Assisting with maintaining an accurate inventory of all merchandise and ensuring merchandise security.
--- Working 1-1 with clients through the design process to create custom jewelry items.
--- Welding permanent jewelry custom bracelets, anklets, and necklaces onto clients.
--- Responding to customer inquiries as well as investigating and resolving customer issues.
--- Posting on Facebook, Instagram, and other social media platforms to showcase customer interactions.
--- Delivering exceptional service with each interaction to ensure a positive and memorable customer experience.
--- Building rapport with customers through greeting, discovering customer needs, and providing expert knowledge.
--- Maintaining safety and ensuring the security of merchandise.
--- Contributing to a positive and respectful work environment of teamwork and cooperation where associates work together to achieve store goals.

Performing day-to-day store operations including but not limited to:
--- Opening/closing procedures
--- Using a POS system to enter & process customer orders/returns
--- Buying/selling jewelry
--- Managing inventory
--- Processing special orders
--- Evaluating jewelry for repair
--- Arranging merchandise to promote sales
--- Handling basic repairs including replacing watch batteries
--- Ensuring the store is neat, clean, and organized throughout each business day including cleaning floors, countertops, display surfaces, merchandise, etc.

Qualifications:
--- Prior jewelry sales or customer-facing experience required. Retail sales or hospitality industry experience preferred.
--- Outgoing personality with an upbeat, positive, and enthusiastic attitude.
--- Goal-oriented and sales driven with a passion to exceed the expectations of clients and needs of our company.
--- Strong computer, typing/keyboarding and data entry skills; aptitude to effectively and efficiently navigate through all computer systems.
--- Excellent with customer communication, follow-up, and general project management.
--- Ability to demonstrate a genuine desire to assist and celebrate life's special occasions with our clients.
--- Creative with jewelry design; able to visualize customer vision and make suggestions.
--- Capable of handling multiple projects/tasks at a time as well as work with others to accomplish tasks.
--- Genuine willingness to learn and desire to continually develop sales skills and knowledge of products and services.
--- Responsible, Dependable, Professional, Honest, and Self-motivated.
--- Exceptional organizational, listening, and verbal/written communication skills are required.
--- Ability to stand for extended periods of time. This role requires bending, reaching, twisting, stooping, and lifting objects up to 25 lbs.
--- Flexibility and willingness to adjust to scheduling needs, particularly for store events and during retail peak seasons.
--- Minimum of High School Diploma or equivalent.

About Company:
Kluh Jewelers is a locally owned, 4th generation family business serving the Lacey, WA area since 1958. We specialize in fine jewelry, estate jewelry, in-store jewelry repair, and custom design. We have generations of customers who call us their family jewelers because of our honesty, integrity, and our love of how we provide support to our community. Our culture is one of teamwork, fun, and professionalism. We create opportunities to learn, earn, and grow. We build strong relationships with our customers by offering expertise and excellence in customer experience. Kluh Jewelers is looking for professional, self-motivated individuals who are passionate about selling, love jewelry, and prefer working in a non-corporate environment where everyone's ideas are valued.

Keywords: Kluh Jewelers, Lacey , Jewelry Sales & Design Consultant, Sales , Lacey, Washington