LaceyRecruiter Since 2001
the smart solution for Lacey jobs

Customer Service Representative / HME Support Rep.

Company: Mommy Jobs Online
Location: Lacey
Posted on: August 31, 2019

Job Description:

Customer Service Representative / HME Support Rep. Mommy Jobs Online is seeking a HME Support Representative to answer incoming calls, voice mails and emails to the Support Desk regarding user questions. The Representative is responsible for identifying the customer issue and providing a solution in order to resolve the case. The Representatives primary objective of the HME customer support team is to provide consultative responses to the many types of technical and non-technical questions raised by our customers and maintain a high level of customer satisfaction. The Representative is a hands-on contributor, and will be responsible for handling calls, emails and voicemails from the our customer base. The Representative must be able to communicate effectively with customers while also being comfortable with challenging scenarios. The right candidate has a mix of support and technical competencies, and is experienced with product release and customer service responsibilities. The Representative must be a team player with a positive attitude, strong interpersonal skills, and strong verbal and written communication skills. Must have a general understanding on how software businesses are organized and how customer support success is measured. What youll do:Work directly with our customers either by telephone or through electronic communication Answer questions and resolve cases regarding our application and its extended services Respond promptly to customer inquiries Professionally listen to and resolve customer concerns and escalate as appropriate Obtain and evaluate all relevant information to handle inquiries and complaints Direct requests and unresolved issues to the designated resource Accurately record details of inquiries, comments, concerns, action taken and next steps Communicate and coordinate with internal departments as needed Document resolutions into knowledge articles for information sharing Provide exceptional customer service by following up on customer interactions Expect occasional off-hours, shift work, or weekend hours as needed to support Production and Releases. About you:Must be a quick learner, pleasant, and have strong dedication and commitment level to a positive customer experience Must be able to work in a fast-paced, challenging environment with minimal supervision Looking for someone with a great attitude that is willing to learn and increasingly strive to improve Strong interpersonal, communication, and customer service skills with the ability to resolve challenging issues in a timely manner Dependable to be at work during assigned shifts and to complete work as expected Ability to multitask and meet specific goals set by supervisors and management Experience with documenting procedures while speaking with customers Strong problem solving and analytical skills About your background:Bachelors degree strongly preferred Minimum 2 years of experience in a customer support environment. Knowledge of customer support best practices. HME, Home health or healthcare administrative experience preferred Product knowledge preferred Call center experience Proficiency with Microsoft Office Suite (Outlook, Word, and Excel) Proficiency with Web Browsers (Explorer, Firefox, Chrome, and Safari) Basic understanding of DME industry, medical billing and accounting Equivalent combination of education and experience will be considered To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pay: $15.00 per hr. To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLLauraLC when you register online. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Lacey , Customer Service Representative / HME Support Rep., Sales , Lacey, Washington

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


Inbound Customer Service Rep
Description: Inbound Customer Service Rep Mommy Jobs Online is seeking remote independent contractors to take incoming
Company: Mommy Jobs Online
Location: Seattle
Posted on: 09/16/2019

Insurance Agent
Description: Here at Achieve Alpha Insurance have been expanding and recently got a new larger office In addition we are also looking to hire someone with at least two years of Property Casualty Insurance experience (more...)
Company: Achieve Alpha Insurance
Location: Bellevue
Posted on: 09/16/2019

Delivery Service Representative - Kirkland
Description: Prime Now Ready Associate: Treasure Truck Team Member br br Hourly Pay rate: 16.45/hr br br Amazon Treasure Truck is hiring At Treasure Truck, we hand-pick our favorite new, trending, local, (more...)
Company: Amazon
Location: Kirkland
Posted on: 09/16/2019


Delivery Service Representative - Mercer Island
Description: Prime Now Ready Associate: Treasure Truck Team Member br br Hourly Pay rate: 16.45/hr br br Amazon Treasure Truck is hiring At Treasure Truck, we hand-pick our favorite new, trending, local, (more...)
Company: Amazon
Location: Mercer Island
Posted on: 09/16/2019

Retail Sales Specialist
Description: Our Retail Sales Specialists RSS provide professional services while delivering an excellent customer service experience for our customers.
Company: O'Reilly Auto Parts
Location: Granite Falls
Posted on: 09/16/2019

Vendor Sales Specialist - Client Hardware Solutions (HP I)
Description: Vendor Sales Specialist - Client Hardware Solutions HP I br br 23-Aug-2019 br br Job Location br br Seattle br br Job DescriptionVendor Sales Specialist - Client Hardware Solutions (more...)
Company: Softchoice
Location: Seattle
Posted on: 09/16/2019

Independent Beauty Sales Consultant
Description: Shasmi Beauty is now hiring Independent Beauty Sales Consultants. Work from home or remotely online. Earning Potential: 40k- 150k/yr. Flexible hours and create your own work schedule Job Overview:
Company: Mommy Jobs Online
Location: Seattle
Posted on: 09/16/2019

Delivery Service Representative - Bellevue
Description: Prime Now Ready Associate: Treasure Truck Team Member br br Hourly Pay rate: 16.45/hr br br Amazon Treasure Truck is hiring At Treasure Truck, we hand-pick our favorite new, trending, local, (more...)
Company: Amazon
Location: Bellevue
Posted on: 09/16/2019

Live Chat Agent
Description: We are a close team with big ambitions and world class training. You will learn valuable skills and fascinating knowledge about businesses and industries you have not come across before. Youll learn how (more...)
Company: Mommy Jobs Online
Location: Renton
Posted on: 09/16/2019

Front Desk (Welcome Desk) Overnight Agent @ W Seattle Hotel - W Hotels - (19124957)
Description: Here's To Your Journey with W Hotels Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine (more...)
Company: Marriott International
Location: Bellevue
Posted on: 09/16/2019

Log In or Create An Account

Get the latest Washington jobs by following @recnetWA on Twitter!

Lacey RSS job feeds